Emotional Intelligence Resources

Here are a few free Emotional Intelligence Resources to give you a taste of our training courses.

*Emotional Intelligence Facts:

• Emotional Intelligence is 3 times more likely to predict career success than IQ
• American financial advisers who went through an emotional competence development programme had sales gains of 8% - 20%, significantly more than a control group -" from Daniel Goleman's "Emotional Intelligence at Work"
• A very clear relationship between emotional intelligence and British managers career advancement (over seven years) - Higgs and Dulewicz (1999)
• Ten emotional competencies emerged as the distinguishing capabilities of successful teams in a German chemical company. - Woodruffe (2001)

What the CIPD says about Emotional Intelligence

"The concept of emotional intelligence is useful because it draws attention aspects of management, leadership and teamwork in which competencies owing their origin to emotional states are at least as important as technical abilities". These include "managing personal emotions and adapting them to circumstances, and understanding others- emotions, is an important aspect of leadership and teamwork".

Emotional Awareness Vocabulary

Emotions are experienced as sensations in the body so emotional awareness relies on body awareness. Developing literacy in words describing emotions is also important for emotional intelligence and effective communication.
Stages people go though in developing emotional awareness and expression may include:

• Good-Bad - There are just two feelings identified and reported "OK" and "Not OK".
• Basic range - A basic emotional range - may include angry, happy, sad and scared for example
• "Dog Range" - Social emotions such as guilt and pride start to be identified and expressed
• Full Human Range - "People can become like emotional "wine-tasters" with many subtle distinctions. The feelings list we use has over 250!

Mood

As well as working with emotions we offer a unique embodied approachthat works with moods. Moods as defined here are physical predispositions for action. They are the "lenses" through which people see the world. Moods are bodily but are longer-term than emotions. They are less obvious as they are not in response to a particular stimulus and people tend to get used to them so they are invisible. If a colleague or department is "stuck" in a particular mood it can be very limiting, and the ability to shift mood is crucial for effectiveness. Moods are affected by physical and cultural environments as well as major life events and what is deliberately practiced. Here is one model of four basic moods:

Addressing an 'organisations' or departments mood can bring huge benefits and enable lasting change to occur.

ABC Emotional Management (Centring)

The following is a way to mange your motions and get yourself together (10 second, 1 min, and 5 min versions possible).

• Aware - Bring your attention to the present and on the senses, especially taking time to feel you body, gravity (feeling yourself on the chair and or your feet) and your breathing
• Balanced - in posture and attention. Have an expansive feeling
• Centre-Line Relaxation - Relax your mouth and stomach - breathe deeply into your belly
• (Also - Connected to the reason why you are doing an activity and to the other people involved)

Empathy and Listening Skills - "Don't just do something - sit there!"

Empathy is the Intention to connect in the present moment and is a crucial emotional intelligence capability for managers. Growing your skills in this area will have a profound practical impact on working relationships and bottom-line results. Empathy is not interrupting, analysing, storytelling, one-upmanship, pitying, sympathy, consoling, advice giving, etc. Secondary listening skills include paraphrasing and listening for underlying needs/values.

To find out more on Emotional Intelligence Courses and Training call us on the number below or e-mail us on the contact page.