Business relies on communication and a significant proportion of communication is nonverbal – as much as 80%.
Body language training is therefore a great asset to organisations with practical applications to leadership, sales, customer relations, HR and workplace dynamics.
Effective Non Verbal Communication Training
Integration Training is an experienced body language training provider emphasising highly practical applications and an ethical approach to understanding nonverbal communication. We have provided body language courses for companies, charities and public sector organisations in Brighton and through Sussex, in London, in Birmingham and abroad.
Contact us to find out how our body languagetraining and non-verbal communication can benefit your organisation.
Principles of Body Language
The following principles of nonverbal communication will give you a taste of our workshops and courses:
- Most (emotionally significant) communication is through body language
- Up to 80% according to research by Albert Mehrabrian
- The body doesn’t lie
- Body language reveals what we are really thinking/feeling and “leaks” through multiple channels
- Look for clusters and consider context
- If someone has their arms crossed it may just mean they are cold. Look for multiple signals
- Cultural, age and gender is important
- Gestures may mean very different things in different countries for example
- In-congruence and discomfort
- When words and body language don’t match we may distrust someone. Psychological discomfort may indicate lying but may mean other things too
- Evolutionary origins, e.g. Dominance and rapport
- Many body language signals come from our evolutionary past
- Go with your gut
- Intuition is unconscious processing of information (e.g. subtle body language signs) fed back as physical feelings
- People pick-up on in-authenticity and sincerity very easily
Body Language Zones to be aware of:
- Face – often the most obvious and powerful signals
- Hands and gestures – expressing power and protectiveness for example
- Posture – a person’s overall attitude
- Head position – e.g. submissive tilt
- Positioning – e.g. space in relation to others
- Feet and legs – often the most honest, where someone wants to go
- Eyes – “gateways to the soul” – also hard to fake
How to tell if someone is lying using nonverbal communication
How to spot lies:
- Most body language lie-detection relies on increases in anxiety such as nose and mouth touching/covering, less eye contact and chin stroking
- Looking at eye movement is useful (but is easy to misread).
- Look out also for verbal changes such as a decrease in “I” statements, pace decreases and sudden decreases in detail. Establishing a baseline and looking for changes is important
- Studies show that people lie most by phone and by e-mail least
Mood and Embodiment
It’s more than “body language” as people live “in” long-term dispositions for action (moods) and embody their characters. Bodies not only express what we are thinking and feeling but who we are. We practice one or another way of being with our bodies at all times. Integration Training are experts in these deeper aspects of body language and “physical intelligence”.